Refunds & Cancellation Policy

At TALUQ, we aim to provide a smooth and transparent shopping experience. This policy explains the conditions under which an order may be cancelled or a refund may be requested.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing it.

Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped or handed over to the courier, it cannot be cancelled and will be handled according to our Return & Exchange Policy.

TALUQ reserves the right to cancel an order in certain circumstances, including:

• Product unavailability

• Incorrect pricing or product information

• Payment verification issues

• Suspected fraudulent activity

• Incomplete or incorrect customer information

• Technical or inventory errors

• Circumstances beyond our reasonable control

If TALUQ cancels an eligible prepaid order, the applicable amount will be refunded through an appropriate payment method.

Refund Eligibility

A refund may be considered in situations where:

• You receive an incorrect product

• The product arrives damaged or defective

• An ordered item becomes unavailable after payment

• An eligible prepaid order is cancelled before dispatch

• A refund is otherwise approved by our customer support team after reviewing the case

Refund requests may require proof such as photographs, videos, order details, or other relevant information.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact TALUQ promptly after receiving your order.

To help us review your request, you may be asked to provide:

• Your order number

• Clear photographs of the received product

• Photographs of the packaging

• A short video showing the issue, where necessary

Once the issue has been verified, our team will provide an appropriate resolution, which may include a replacement, exchange, or eligible refund.

Non-Refundable Situations

A refund may not be provided where:

• The product has been worn, used, washed, altered, or damaged after delivery

• Original tags, labels, packaging, or accessories have been removed or damaged

• The product is returned due to a change of mind unless specifically approved

• The customer ordered an incorrect size, variant, color, or product and a return is not otherwise eligible

• The item is customized, personalized, or made to order

• The product has hygiene-related restrictions

• The item was clearly marked as final sale or non-refundable

• The issue resulted from misuse, improper storage, or improper handling after delivery

Certain product categories may have additional return or refund restrictions due to hygiene, safety, or product-specific considerations.

Perfumes & Personal-Use Products

For hygiene, safety, and authenticity reasons, perfumes and certain personal-use products may not be eligible for return or refund once their original packaging, seal, or protective wrapping has been opened or removed.

If such a product arrives damaged, defective, leaking, or incorrect, please contact us promptly so the issue can be reviewed.

Sale & Promotional Items

Products purchased during sales, clearance events, special promotions, or discount campaigns may be subject to different refund conditions.

Where special conditions apply, they will be communicated with the relevant product or promotional offer.

Refund Processing

Once a refund has been approved, it will be processed using an available and appropriate payment method.

The time required for the refunded amount to appear may vary depending on the bank, payment provider, or financial institution.

Original shipping charges may be non-refundable unless the refund results from an error by TALUQ or another situation where we determine those charges should also be refunded.

Refused & Undelivered Orders

If an order is refused at delivery or cannot be delivered due to incorrect information, customer unavailability, or failure to respond to the courier, any applicable shipping or return-to-origin costs may be deducted from an eligible refund.

Changes to This Policy

TALUQ reserves the right to update or modify this Refunds & Cancellation Policy when necessary. Any revised version will be published on our website and will apply from its effective date.

Contact Us

For cancellation or refund requests, please contact TALUQ through the contact information provided on our website and include your order details so our team can assist you efficiently.