Shipping Policy

At TALUQ, we aim to make your shopping experience smooth from the moment you place your order until it reaches your doorstep. This Shipping Policy explains how orders are processed, dispatched, and delivered.

Order Processing

Once your order has been successfully placed, our team will begin processing it for shipment.

Order processing may include:

• Order confirmation

• Payment verification, where applicable

• Product availability check

• Quality inspection

• Secure packaging

• Preparation for courier dispatch

Processing times may vary depending on product availability, order volume, weekends, public holidays, or promotional periods.

Shipping & Delivery

TALUQ works with reliable courier and delivery partners to deliver orders to the shipping address provided by the customer.

Estimated delivery times may vary depending on:

• Delivery location

• Courier service availability

• Product availability

• Order volume

• Public holidays

• Weather conditions

• Unexpected courier or logistical delays

Any delivery timeframe provided by TALUQ is an estimate and cannot be guaranteed where delays occur due to circumstances outside our reasonable control.

Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated before your order is confirmed.

Shipping costs may vary depending on the delivery location, order size, product weight, shipping method, or promotional offers available at the time of purchase.

Order Tracking

Where tracking is available, customers may receive tracking details once their order has been dispatched.

Please allow some time for the courier's tracking system to update after the shipment has been handed over.

Correct Shipping Information

Customers are responsible for providing complete and accurate delivery information, including:

• Full recipient name

• Complete delivery address

• Correct phone number

• Any additional information necessary for successful delivery

TALUQ will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

Delivery Attempts

Our courier partners may contact you before or during delivery and may make delivery attempts according to their standard procedures.

If an order cannot be delivered because the customer is unavailable, cannot be contacted, refuses the parcel, or has provided incorrect information, the parcel may be returned to us.

Additional delivery charges may apply if the customer requests the order to be shipped again.

Delayed or Lost Shipments

While we make reasonable efforts to ensure orders arrive on time, occasional delays may occur due to courier operations or circumstances outside our control.

If your order is significantly delayed or appears to be lost in transit, please contact TALUQ with your order details so our team can investigate the shipment with the courier service.

Damaged Packages

If your parcel arrives visibly damaged, we recommend taking clear photographs or a video of the packaging and product before disposing of any packaging materials.

Please contact TALUQ promptly with your order details and supporting evidence.

Damaged, defective, or incorrect products will be handled according to our Return & Exchange Policy.

Changes to Shipping Details

If you need to change your delivery address, phone number, or other shipping information, please contact us as soon as possible.

Changes may only be possible before the order has been processed or dispatched. Once an order has been handed over to the courier, we may not be able to modify the shipping information.

Multiple Products in One Order

If your order contains multiple products, items may occasionally be shipped separately depending on stock availability, packaging requirements, or fulfillment arrangements.

Where applicable, customers will be informed accordingly.

Refused & Undelivered Orders

If a customer refuses an order without a valid reason or repeatedly fails to receive deliveries, TALUQ reserves the right to restrict future orders or request advance payment before processing subsequent purchases.

Any applicable shipping or return-to-origin charges may also be considered when processing an eligible refund.

Changes to This Policy

TALUQ may update this Shipping Policy when necessary to reflect changes in our delivery services, courier arrangements, business operations, or other requirements.

Any revised version will be published on our website.

Contact Us

For questions regarding shipping, delivery, or order tracking, please contact TALUQ through the contact information provided on our website and include your order number for faster assistance.