Return & Exchange Policy

At TALUQ, we want you to shop with confidence. If you receive an incorrect, damaged, defective, or unsuitable product, you may request a return or exchange subject to the conditions outlined below.

Return & Exchange Eligibility

To be eligible for a return or exchange:

• The product must be unused, unworn, unwashed, and unaltered.

• All original tags, labels, packaging, boxes, and accessories must remain intact.

• The product must be returned in its original condition.

• Proof of purchase or valid order details must be provided.

• The return or exchange request must be submitted within the applicable return period communicated on our website or with your order.

Products that do not meet these conditions may not be accepted for return or exchange.

Clothing Returns & Size Exchanges

Clothing items may be eligible for a size exchange, subject to product and size availability.

Items must be unworn, unwashed, unaltered, and returned with all original tags and packaging.

If the requested size is unavailable, our team may offer an alternative product, store credit, or another suitable solution where applicable.

Shoes & Footwear

Shoes must be returned in their original, unworn condition along with the original box and packaging.

We recommend trying footwear indoors on a clean surface to avoid marks or damage. Shoes showing signs of outdoor use, wear, scratches, damaged soles, or improper handling may not qualify for return or exchange.

Size exchanges are subject to availability.

Perfumes & Personal-Use Products

For hygiene, safety, and authenticity reasons, perfumes and certain personal-use products may only be eligible for return or exchange if they remain unopened, unused, and in their original sealed packaging.

Once the original seal, wrapping, or packaging has been opened, these products may not be eligible for return or exchange unless they were received damaged, defective, leaking, or incorrect.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact TALUQ promptly after delivery.

To verify the issue, we may request:

• Your order number

• Clear photographs of the product

• Photographs of the original packaging

• A short video showing the issue, where necessary

Once verified, we will provide an appropriate solution, which may include an exchange, replacement, or eligible refund.

Non-Returnable & Non-Exchangeable Items

Returns or exchanges may not be accepted for:

• Products that have been worn, washed, used, or altered

• Products with removed or damaged tags or packaging

• Opened or used perfumes and hygiene-sensitive products

• Customized, personalized, or made-to-order items

• Products damaged due to misuse or improper handling

• Items specifically marked as final sale or non-returnable

• Products that do not meet our return inspection requirements

Additional restrictions may apply to certain product categories introduced by TALUQ in the future.

Sale & Promotional Items

Products purchased during sales, clearance events, or special promotions may have different return or exchange conditions.

Any specific restrictions will be communicated with the relevant product or promotional offer where applicable.

Return Shipping

Unless the return is due to an error by TALUQ, such as receiving an incorrect, damaged, or defective product, return shipping costs may be the responsibility of the customer.

Customers should securely package returned products to prevent damage during transit.

Product Inspection

All returned products are inspected after they are received.

If the product meets our return or exchange requirements, we will proceed with the approved exchange, replacement, store credit, or refund where applicable.

Products that fail inspection may not qualify for a return or exchange.

Exchange Availability

All exchanges are subject to stock availability.

If the requested product, size, color, or variant is unavailable, TALUQ may offer an alternative product, store credit, or another appropriate solution.

Contact Us

To request a return or exchange, please contact TALUQ through the contact information provided on our website. Please include your order number and relevant details so our team can review your request efficiently.